Searching the VMware KB

Have you tried VMware’s new Google-powered KB search tool? Recently, VMware revamped the ‘File an SR’ page on their site. This is the webpage you need to visit when you wish to open a Support Request online. What you may not have noticed is that there is a search facility on that page to help … Read more

SEO for the Knowledgebase

One of the things I am tasked with in my role role at VMware is to find ways to increase the visibility of our self-help resources on the VMware website. In particular, I am looking at optimizing our Knowledge Base so that customers searching for information on some problem they have encountered shows up near … Read more