Searching the VMware KB

Have you tried VMware’s new Google-powered KB search tool? Recently, VMware revamped the ‘File an SR’ page on their site. This is the webpage you need to visit when you wish to open a Support Request online. What you may not have noticed is that there is a search facility on that page to help … Read more

VMware KnowledgeBase needs to be made Findable

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Tomorrow is a special day for me.  I start a six-month rotation out of tech support into our knowledge management team as a Knowledge Champion here at VMware. The role is rotated through different members of the tech support teams globally, giving front line folks a chance to spread valuable knowledge both internally and externally. … Read more