SEO for the Knowledgebase

One of the things I am tasked with in my role role at VMware is to find ways to increase the visibility of our self-help resources on the VMware website. In particular, I am looking at optimizing our Knowledge Base so that customers searching for information on some problem they have encountered shows up near … Read more

VMware KnowledgeBase needs to be made Findable

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Tomorrow is a special day for me.  I start a six-month rotation out of tech support into our knowledge management team as a Knowledge Champion here at VMware. The role is rotated through different members of the tech support teams globally, giving front line folks a chance to spread valuable knowledge both internally and externally. … Read more